Papers

The work of Civic Consulting Alliance with partners and public-sector leaders results in the publication of papers and presentations.

Eliminating Bus Bunching

Building a process, information source, and tool box for improving service

by Tom McKone (Civic Consulting Alliance) and Ellen Partridge and Jeanette Martin (Chicago Transit Authority)

Chicago Transit Authority has improved bus service reliability by 30% using a performance management process and organizational focus on improving the biggest concern for bus customers: waiting too long for the bus. The focused, team approach has helped the agency increase ridership, effective capacity, and customer satisfaction.

Chicago Recovery Partnership: Twelve-Month Report

The Chicago Recovery Partnership has strengthened collaboration between government and the private sector in a time of need. In this report, you will learn how the expertise of foundations and pro-bono business helped the City effectively distribute nearly $2 billion in stimulus funds, track and report progress, and make services more efficient and transparent for Chicago residents.

Taxpayer Action Board Final Recommendations

Illinois Governor Pat Quinn appointed the Taxpayer Action Board, or TAB, to identify opportunities that can guide Illinois toward long-term, sustainable fiscal health. The Governor charged the TAB with exploring ideas and identifying new approaches that will bring substantial efficiencies to State government and thus enable it to better meet its commitment to its constituents.

21st Century Commission Final Recommendations

Measuring Community College Performance

Chicago Fed Letter, September 2007.

by Brian Fabes (Civic Consulting Alliance) and Richard H. Mattoon (Federal Reserve Bank of Chicago)

In this article, the authors propose a framework for analyzing the outcomes from community college programs as a starting point for a larger discussion on the optimal distribution of resources across the multiple missions of community colleges.

Taxpayer Action Board Final Recommendations

Illinois Governor Pat Quinn appointed the Taxpayer Action Board, or TAB, to identify opportunities that can guide Illinois toward long-term, sustainable fiscal health. Within the context of the three pillars of his 2010 budget proposal – reform, responsibility, and recovery – the Governor charged the TAB with exploring ideas and identifying new approaches that will bring substantial efficiencies to State government and thus enable it to better meet its commitment to its constituents. Given the importance and immediacy of the issues at hand, the TAB was asked to deliver its final report by the end of May, a two-month period.

Taxpayer_Action_Board_Final_Recommendations.pdf

21st Century Commission Final Recommendations

In 2007, Mayor Richard M. Daley named the 21st Century Commission to advise him on the direction Chicago’s City government should take to meet the changing needs of the city, its residents, and its businesses in the decades ahead. The Commission developed 64 recommendations for how City could change services and delivered them in this final 141-page report. The recommendations focus on areas such as the consolidation of departments for better efficiency, automation of the back end of resident services, and improvement of citywide technology. In addition to these recommendations, the Commission also laid out an explicit vision for the future of the City of Chicago’s government structure.

21st_Century_Commission_Final_Recommendations.pdf