Bus Cleanliness

Partner: 
Booz & Company
Client: 
Chicago Transit Authority
Practice Area: 
Environment
Project Year: 
2007
Project Description: 

Previously, one of the most frequent complaints of CTA customers was the condition and appearance of buses.

While each CTA garage had goals for cleaning and deep cleaning the buses, these goals had proved increasingly unrealistic as the fleets increased in size and mileage, while the servicing staff was reduced.

To ameliorate the situation, Katzenbach (now Booz & Company) and Civic Consulting Alliance helped

  • Identify new technology
  • Set work standards
  • Identify the "soft" practices that would help each garage increase productivity of its servicing staff.

As a result, CTA was able to clean busses more often and more thoroughly than before.