Police District Efficiency

A.T. Kearney and Civic Consulting Alliance assessed police operations and improved efficiencies.  As a result, 150 officers were reassigned from administrative tasks to neighborhood operations.

In the course of just four months, the team interviewed police personnel assigned to administrative roles in the districts and learned about their clerical functions. Over the years, each new program, service, and initiative introduced by the Department accumulated additional staff to coordinate activities. An assessment of the overall tasks occurring in patrol administration was distilled to 16 activities common in each of the 25 police districts. Scrutiny of these processes revealed inefficiencies where procedures were outdated, duplicitous, and in some instances, needlessly convoluted.

Consultants learned that police officers continued to perform administrative tasks in instances where computerized applications were accomplishing the same work. In other cases, habit rather than necessity led police officers to prepare reports that were unnecessary at the time it was generated. Paperwork often traveled up an extensive chain-of-command, demanding clerical attention of officers. The consultants’ feedback provided invaluable understanding of how administrative processes could be streamlined and officers redeployed to better serve the department’s mission.

Read U.S Conferene Mayors newspaper article.