2019 Impact: West Side United
In Chicago’s Loop the average life expectancy is 85 years, while in Garfield Park—just seven L stops west—this life expectancy drops to 69 years, a 16-year “death gap.”
To address this disparity and improve health outcomes for Chicago’s 550,000 West Side residents, six hospitals—AMITA Health, Ann & Robert H. Lurie Children’s Hospital of Chicago, Cook County Health, Rush University Medical Center, Sinai Health System, and University of Illinois Hospital & Health Sciences System—launched West Side United in 2017.
Today, West Side United is a collaborative of health care institutions, residents, educators, nonprofits, businesses, government agencies, and faith-based institutions that work, live, and congregate on Chicago’s West Side.
“In the past year, Civic Consulting Alliance guided West Side United in developing strategies and a governance structure that will help us achieve health equity, and provided the support our staff needed to keep us moving towards that goal.”
This coalition is driven by an audacious goal: to cut the 16-year death gap in half by 2030. West Side United believes that to achieve this vision, we must address the social factors that determine health—that is, the day-to-day experiences and conditions that influence West Side residents’ lives. In response to input that came from a community listening tour, which included nearly 500 community members from West Side neighborhoods, the collaborative invests in high-impact initiatives across four focus areas:
Health and Health Care
Economic Vitality
Neighborhood and Physical Environment
Education
Civic Consulting Alliance played a critical role in creating and launching West Side United, and continues to support the collaborative today.
Over the past year, together with pro bono partners Bain & Company, The Boston Consulting Group, CIBC, KPMG, McKinsey & Co., PricewaterhouseCoopers, and Sg2—we helped incubate, launch, and execute 10 priority initiatives across Chicago’s West Side:
Health and Healthcare
Developed a Community Health Strategy to organize ongoing collaborative work with Federally Qualified Health Centers, local nonprofits, and other partners. Based on the top priorities, launched two workgroups: one to address hypertension control rates, and another to improve maternal and child health
Distributed $125,000 in grants to scale neighborhood-level efforts to Co-Locate Mental Health Services on the West Side
Distributed $125,000 in grants to train and increase the number of Community Health Workers on the West Side
Economic Vitality
Organized a hiring fair—attended by close to 100 participants and six hospital employers—to increase hospitals’ Local Hiring from West Side neighborhoods
Launched pilot cohort of the Medical Assistant Pathways Program to foster hospital Employee Professional Growth, setting 26 participants on the path towards higher-wage employment in clinical positions; began work to incubate three additional pathway programs
Developed a roadmap for hospitals’ local spending, and created a playbook to guide similar efforts to support West Side Business Development
Piloted a Small Business Accelerator Grant Pool, awarding $85K between seven small businesses from 106 applications; initiated an expanded round two of the program
Neighborhood & Physical Environment
Supported the Impact Investing committee, engaging community members in decisions to invest $1.7 million through Community Development Financial Institutions (CDFIs) to benefit West Side communities
Developed a strategy to expand existing and coordinate new programs to improve Healthy Food Access; incubated six initiatives including partnerships with West Side food pantries and a fruit and vegetables voucher program
Education
Facilitated a Summer Internship and College Apprenticeship working group with eight organizations, which set goals to increase paid, enriching high school internship placements for West Side students; produced a playbook for employers interested in starting internship programs
We also provided operational support: we led the creation of a goals and metrics framework by which to measure programmatic impact; we provided backbone support as full-time staff were hired; and we advised on West Side United’s operations infrastructure.
Finally, we developed and launched a governance structure to provide West Side United’s strategic direction and ensure that diverse community and stakeholder voices will be embedded at all levels of decision-making. A critical piece of this structure is the Community Advisory Council, an 18-person council of community members from the 10 neighborhoods served by West Side United. Six of these members will join the six founding hospitals on the Leadership Council by the end of 2019, giving community members equal voting power with hospital executives.
Outcomes
Health and Healthcare
1,700 West Side residents served by Community Health Workers and Co-location of Mental Health Services grants
Economic Vitality
Collectively, West Side United Hospitals hired about 1,000 people from Chicago’s West Side, and directed more than $30 million of their spend to West Side local vendors
Neighborhood & Physical Environment
Six community-based organizations expanded capacity to deliver affordable housing, youth services, and other programs through impact investments
Education
400 new paid summer internships provided in 2018 across hospital partners
Outputs
Health and Healthcare
Community Health Strategy to guide collaboration between Federally Qualified Health Centers, local nonprofits, and other partners
$125,000 in grants to Co-Locate Mental Health Services on the West Side
$125,000 in grants for Community Health Workers on the West Side
Economic Vitality
June hiring fair to increase hospitals’ Local Hiring from West Side neighborhoods
26-person pilot cohort of the Medical Assistant Pathways Program to foster hospital Employee Professional Growth
Roadmap for hospitals to increase local spending and boost West Side Business Development
$85,000 in grants to seven small businesses via the Small Business Accelerator Grant Pool
Neighborhood & Physical Environment
$1.7 million in investments in West Side communities via an Impact Investing committee
Strategy with six initiatives to improve Healthy Food Access on the West Side
Education
Strategic goals and employer playbook to increase quality Summer Internships and College Apprenticeships for West Side students
Operations
Governance structure, including 18-member Community Advisory Council, to ensure that West Side United is driven by community voice
Goals and metrics framework to assess West Side United’s progress towards its mission