Starting in 2020, the City of Chicago, Cook County, and the State of Illinois significantly increased investment in community violence intervention (CVI) services in Chicago – including street outreach – as part of a holistic and community-driven approach to violence reduction. As street outreach teams respond to more incidents, there is a need for clarity on roles and protocols between the Chicago Police Department (CPD) and CVI providers.

Community policing is a philosophy that emphasizes collaboration between police and the community to build trust and solve problems. The Chicago Police Department's (CPD) consent decree mandates that every CPD member – sworn officers and civilians – be responsible for making community policing a core component of its programs, training, resource deployment, and accountability systems.

Chicago’s Crisis Assistance Response and Engagement (CARE) program responds to 911 calls involving individuals experiencing a mental health or substance use-related crisis. The City has continued to scale up operations since the first on-the-ground team was launched in September 2021. Early in his tenure, Mayor Brandon Johnson committed to expanding the CARE program for two reasons: alternate response directly supports his “Treatment Not Trauma” policy priority, and the work is an element of his “People’s Plan for Community Safety.”

The field of alternate response has matured significantly over the past few years, particularly within the context of a nationwide push to reimagine public safety. A recent report found that the majority of Chicago’s 911 calls are related to non-urgent matters like car accidents, mental or physical health issues, or noise complaints.

It is imperative that CPD accomplish the changes the Consent Decree requires while maintaining the day-to-day operations that ensure public safety. Both priorities require careful planning of workforce allocation for how officers are deployed.

In July 2021, Chicago’s City Council passed the Empowering Communities for Public Safety (ECPS) ordinance. This landmark ordinance creates two bodies: a new city agency called the Community Commission for Public Safety and Accountability (CCPSA), with power to advance systemic reform, and District Councils, which will be elected in each police district and work to improve policing and public safety in the district. The Commission and District Councils will give community members powerful new tools to provide oversight of the Chicago Police Department (CPD), COPA (Civilian Office of Police Accountability), and the Police Board, while promoting meaningful community engagement to build and implement public safety solutions.