Client Reports

Civic Consulting Alliance helps local government improve the quality of life for everyone in the Chicagoland region. We work “hand in glove” with our partners and clients, focusing on results, not reports. When our work leads to innovations that are important for other cities, governments or organizations, or when we are staffing public panels and commissions, we publish reports, such as those below.


2019


2018


2017


2016


2015


2014


2013


2012


2011


2010


2009


2008


2007

Measuring Community College Performance
September
In this article, the authors propose a framework for analyzing the outcomes from community college programs as a starting point for a larger discussion on the optimal distribution of resources across the multiple missions of community colleges.

Eliminating Bus Bunching
Chicago Transit Authority has improved bus service reliability by 30% using a performance management process and organizational focus on improving the biggest concern for bus customers: waiting too long for the bus. The focused, team approach has helped the agency increase ridership, effective capacity, and customer satisfaction.